Imagine paying your taxes digitally on your mobile phone by using your digital ID that is also used for easily applying for a parking permit online. Sounds like the future? In Estonia, this has been a reality for 20 years. Research Analyst Alejandro Leal joins Matthias for the first time for the Analyst Chat. They talk about the changing landscape of citizen-facing government processes and the impact of the digital transformation on the public sector, how Estonia can be a role model and what we can learn from their limitations.