Healthcare providers are receiving patient portal messages at large volumes, reshaping how care teams deliver and manage care between visits. As patient messaging grows from simple prescription questions to complex clinical concerns, this “invisible” work is placing a significant strain on provider workload. In this episode, Vizient Fellow Mathilde Hanchard talks to Dr. Ko, Director and Chief of Dermatology Service Line and Associate Chief Quality Officer at Stanford Health Care, about how his team uncovers the true scope of patient medical interactions.  Guest Speaker: Dr. Justin M. Ko, MD, MBADirector and Chief of Medical DermatologyStanford Health Care (SHC)Host: Mathilde Hanchard, MS-HSMFellow, Performance Improvement ProgramsVizient  Show Notes:[ Links | Resources:Contacting Knowledge on the Go: [email protected] Subscribe Today!Apple PodcastsSpotifyYouTubeAndroidRSS Feed