Workplace violence in the ambulatory setting from Knowledge on the Go

Knowledge on the Go

Vizient Performance Improvement Collaborative

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Workplace violence in the ambulatory setting

11 minutes Posted Feb 17, 2025 at 3:00 pm.

] Ambulatory care includes in-person, electronic, and phone interactions, each with unique workplace violence challenges[2:49] Advocating for patients and staff helps improve safety and understanding[3:30] Behavioral Emergency Response Team (BERT) model created for rapid response strategies to manage crises [5:37] Scripting and decision tools help the staff handle patient aggression [7:05] AI filters supports de-escalation and strengthens staff boundaries[8:58] Analyzing frontline cases helps identify causes and improve patient support[10:16] A workplace safety toolkit provides triage protocols and de-escalation strategies

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Workplace violence in ambulatory care settings presents unique challenges due to open access, isolated locations and limited security resources. Jennifer Rodgers, Chief Nursing Officer at UCHealth University of Colorado Hospital, speaks to our host, Maha Siddiqui, about effective strategies for preventing and managing risks. Jennifer shares her experience developing key interventions, including AI-driven communication tools and her role supporting both staff and patients.

Guest speaker:Jennifer Rodgers, DNP, ACNP-BC, FAANPChief Nursing Officer Assistant Professor, Pulmonary/Critical Care MedicineUniversity of Colorado Hospital UC Health

Host:Maha SiddiquiFellow, Performance Improvement ProgramsVizient

Links | Resources:Contacting Knowledge on the Go: [email protected]

Jennifer Rodgers: [email protected]

Show notes: [

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