One of the most compelling lessons Marcia Baker learned from a recent Vizient High Reliability and Sustainability Benchmarking Study is that “variation hides issues.” She and her colleague Sandy Cox have worked to uncover those issues and, in Sandy’s words, “Fix the problem.” On this podcast, Marcia and Sandy share about the efforts across Novant Health to engage team members to uncover issues, fix the problem and bring high reliability and safety to patient care. Guest speakers:Marcia C. Baker, MSN, DHA, RN, CPPSDirector, Patient SafetyNovant Health Clinical Excellence Sandy J. Cox, RN, BSN, CICDirector, Patient SafetyNovant Health Clinical Excellence Moderator:Jim Lichauer, PharmD, BCPS, FASHPPI Program Director, PharmacyVizient Show Notes:[[[[[[[ Links | Resources:Data from Vizient’s High Reliability and Sustainability Benchmarking Study Click hereNovant Health recognized by Leapfrog Group Click here Subscribe Today!Apple PodcastsSpotifyGoogle PodcastsAndroidStitcherRSS Feed