Patients who are high utilizers, also known as multi-visit patients (MVPs) or frequent flyers, whether found in the ED, inpatient units or other departments, drive up readmission rates and tie up resources. Often, clinicians and administrators hold out little hope that they can end the multi-visit cycles of these patients. Yet, by looking at a patient’s multiple visits as a symptom of a deeper problem, and then identifying and rectifying that underlying problem, clinicians can end a patient’s cycle of care utilization. On this podcast, a leading expert in high-utilizer care discusses her MVP Method, used successfully in a recent Vizient performance improvement collaborative. The general principles and actions of the MVP Method can revolutionize care, break the cycle of utilization and change the life of your patients. Guest speaker:Amy Boutwell, MD, MPPPresidentCollaborative Healthcare Strategies Moderator:Heather Forst-Ramirez, MSPerformance Improvement Program DirectorVizient Show Notes:[[[[[[[[ Resources:High Utilizer (MVP) Collaborative Guidebook (Vizient, Jan 2021) Click hereLessons Learned from the High Utilizer Collaborative: Case Study (Vizient) Click hereWhen Being an MVP is Not a Good Thing (Health Care Quality Innovation Network, Sep 2020) Click hereReadmissions News: MVP Method Click hereDesigning and Delivering Whole-Person Transitional Care Click here Subscribe Today!Apple PodcastsSpotifyGoogle PodcastsAndroidStitcherRSS Feed