Carolina Aramayo is passionate about the ​customer experience and deeply understands expectations for an effortless, self-driven, and super personalized journey.

Currently, she is leading the Contact Center Transformation at BBVA USA bank by incorporating technology and data at the core of their operations model. In addition to her main responsibilities, she loves to learn and share best practices regarding mindfulness, organizational psychology, and emotional intelligence.

A die hard lover of wine, food, and travel, she has visited 18 countries to date and look forward to when she can continue her international travels, starting with a trip to Nepal to complete the Everest Base Camp hike.