Jim gives a tip on how he handles customer service issues at the restaurant. Several technology issues occur on the same day, Jim's default reaction is to blame I.T., programmers, hardware, etc and lose his sh*t. Realizing blame does not resolve the issues, we can look for the source of the issue and move on to a solution. Today one solution solved 2 issues with the last issue pending and no one lost their sh*t. That my friends is progress.