Sometimes you learn important lessons from the most unlikely places. I once learned a terrific lesson about leadership from a milkman. It happened in 1954, when I was eight years old.

The Password

Free podcast of Kerry Patterson’s “Kerrying On” column published in the weekly “Crucial Skills Newsletter” (crucialskills.com). Communication expert and four-time New York Times bestselling author, Kerry Patterson, takes readers through his varied life experiences and draws insightful analogies to illustrate some of life's most poignant lessons. Be enlightened and entertained as Kerry Patterson shares his vision, experience, and advice about how people communicate in ways that are insightful and fun.