This episode is also available as a blog post: http://julie-noted.net/2018/05/17/airbnb-the-bright-side/

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Airbnb: Guests who cancel their reservation can still leave a review. How is that reasonable?

“Do the best you can until you know better. Then when you know better, do better.” —Maya Angelou. Support this podcast: https://podcasters.spotify.com/pod/show/julie-watson62/support