We’re back with Jim McCann, founder and Chairman of 1-800-Flowers, for part two of a conversation that was so rich with insights and provocations that we decided to split it into two episodes. We’re calling Part Two the “Connection Crisis.” As a result of the pandemic, a quiet epidemic of loneliness has spread around the world at a fast rate. Jim joins Faith and Adam to talk about this and why he thinks companies and brands need to pay deeper attention to the problem.