John Schless is Head of Student Experience at the Royal College of Art.  In this episode, John shares his leadership experience at the Royal College of Art as well as the transition to his current post from previously being Chief Executive of the Students' Union at the University of Greenwich. With the benefit of leading the student experience from 'both sides', and having perspectives from a large post-92 Students' Union, a world-leading postgraduate specialist medium-sized institution as well as an earlier career background in fundraising, John explores leading through change, the importance of influence and his ultimate motivation in making a difference to people's lives.