Enterprise service management platform vendor ServiceNow has been one of the most assertive in the industry in developing its AI agent products over the past 14 months. Our guest, Dorit Zilbershot, has been with ServiceNow for six years, serving in various product management leadership roles focused on AI. In this interview, she shares recent ServiceNow AI model development news with Nvidia, how enterprise AI agent adoption has developed in 2025, and how IT organizations can get past the 'trough of disillusionment' with agents.Featuring: Dorit Zilbershot, Group Vice President of AI Experiences & Innovation, ServiceNowIn today’s episode, we’ll cover…ServiceNow and Nvidia's Apriel 2.0Which IT discipline has led AI adoption this yearThe connection between AI project failures and governanceand more!References: ServiceNow shops share AI copilot results, prep for agentsServiceNow expands AI governance, emphasizes ROI ServiceNow makes the case to users for AI managementHow AI governance manages risk at scale for enterprises  To learn more about software development and platform engineering, check out Search IT Operations.To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech.