When your device or software for that matter isn't behaving in the way it should from Humanware in Au, Arthur is your go to person.You can ring 02 9686 2600 (4 then 4) or email [email protected].I can be contacted as usual at [email protected] or check out our excellent website at https://www.humanware.com (and yes, it'll change depending on what region your in smile).Woody