In this episode of Intercross the Podcast, discuss frontline humanitarian negotiations. The Center of Competence on Humanitarian Negotiation recently launched a field manual on the subject, taking the collective experience and perspectives of numerous humanitarian practitioners working in some of the most challenging conflict environments and translating it into tangible tools and resources. Claude Bruderlein, director of the Centre and lead researcher for ICRC negotiation practices talks through the development of the manual, the art of negotiation and how his years of operational experience brought him to his current position. Hosted by Niki Clark.