InsurTech Amplified spoke with Meredith Barnes-Cook, an advisor and research partner at ReSource Pro America.

Meredith shares insights from her illustrious career in insurance, emphasizing adaptability and seizing new opportunities. The conversation delves deep into the evolution and impact of technology in the insurance sector, from the nascent days of online claim reporting in 1996 to today's sophisticated systems.

Meredith discussed the vital role of technology in enhancing customer experience, the necessity of human connection in claims processing, and the significance of managing customer expectations in a digital age.

Autonomous driving and telematics are also explored, with discussions on their implications for insurance and the slow adoption rate of telematics insurance.

The episode closes with reflections on the evolving nature of the insurance industry, the potential of open insurance, and the balance between innovation, risk-taking, and customer-centricity in both established companies and startups.