In this episode Carey and Lindsay sit down with Mother and Daughter Duo Christy &amp; Chasity Ross from Cecil A. Ross Investment &amp; Insurance Group to talk about how they are utilizing technology in their multi-generational family agency, what training looks like, and their take on how being a family agency gives you an edge on a hard market.  ///////////// Agency Focus is the premier resource for agents to understand their agency&apos;s value, plan for a transition of ownership, and prepare for acquisitions. Learn more at <a href='https://agency-focus.com/%20'>https://agency-focus.com/ </a>

#43 - The Internship of Buying an Agency w/ Lisa Hengel

Helps leaders navigate the numbers, people, and strategy behind sustainable growth. Hosted by Carey Wallace and Lindsay Sexton, the show dives into what really happens when a business is changing, whether it’s expanding, merging, transitioning ownership, or rethinking operations.Each conversation offers practical insight on analyzing your business, making data-driven decisions, and building a company built to last.Show previously named Insurance Refocused, but changed to Business Refocused in November 2025. Business owners of all industries face the same challenges as independent insurance agencies.&nbsp;