In this episode, Carey and Lindsay sit down with Mike Fusco from Fusco Orsini &amp; Associates Risk and Insurance Services to talk all about the bots he has deployed in his agency. We cover what his bots do, how it impacts his staff and what he thinks it means for the future of both his agency and the industry.  ///////////// Agency Focus is the premier resource for agents to understand their agency&apos;s value, plan for a transition of ownership, and prepare for acquisitions. Learn more at <a href='https://agency-focus.com/%20'>https://agency-focus.com/ </a>

#16 - Building a Legacy w/ Aaron Gordon

Helps leaders navigate the numbers, people, and strategy behind sustainable growth. Hosted by Carey Wallace and Lindsay Sexton, the show dives into what really happens when a business is changing, whether it’s expanding, merging, transitioning ownership, or rethinking operations.Each conversation offers practical insight on analyzing your business, making data-driven decisions, and building a company built to last.Show previously named Insurance Refocused, but changed to Business Refocused in November 2025. Business owners of all industries face the same challenges as independent insurance agencies.&nbsp;