<p>Prasanna Nathan, Digital Delivery and Innovation Leader at Aetna, discusses the importance of customer focus, digital transformation, and collaboration.  Prasanna focuses on how FMOs need better reporting tools, but a one-size-fits-all solution doesn’t work, so FMOs and Carriers need to partner with technology firms to enable customized solutions. You’ll hear about:</p><ul><li>Reporting tools</li><li>Digital innovation</li><li>Agent appetite for digital tools</li><li>The importance of cross-selling</li></ul><p>Insurance Innovation, brought to you by e123.</p>

Bob Hurley - Why ongoing testing of products, process and assets is important in helping you stay current in the marketplace

Insurance Innovation covers interesting topics for life and health insurance marketers and execs. We focus on topics that matter to marketers, carriers and service providers - what is selling, who is buying, marketing tactics and techniques, using data effectively, platforms for marketing, career advice and of course innovation.  We feature executive guests who bring a wide range of experiences across insurance categories and channels of distribution.  Our host Alan Edgin leads the conversation based on his own 20+ years of experience in the business, with sales and marketing experience at carriers, IMOs and his own IMO.  Join us!  Send feedback or requests for specific guests to podcast@e123insurtech.com