About the Episode

Today's episode is small and mighty!

Tom Goodman is one of our favourite people and leaders and we're thrilled to have had him on the show.

We talk about:

** leading culture through well-defined, understood and embedded values, including shaping your people team from the start and your interview process around these values

** recruiting for values alignement and culture "addition" rather than culture fit

** providing a space for belonging and voices to be encouraged and heard

** leaders showing up every day, authentically and willing to listen, learn, fail and improve

** providing support and resilience to allow people to try innovative ideas with the security of knowing each success AND "failure" provides a learning opportunity

** placing personal development at the core of the business practice

** investing in young leaders with high potential

About Tom

Tom Goodman is the Director of Customer Operations at Goodlord.

He's also a Man City fan so feel free to connect with him to talk footie as well as Customer Success and interpersonal leadership!

How to connect with Tom and his initiatives

LinkedIn: Tom Goodman

Email: Tom Goodman