Join this episode of InsideAnalysis as Eric Kavanagh explores how AI is reshaping both digital analytics and business operations. First, Matteo Zambon, Co-Founder of Tag Manager Italia, explains why traditional web analytics are losing visibility as AI agents bypass JavaScript, and how organizations can leverage CDN logs, server-side tracking, behavioral analysis, and machine learning to distinguish humans from bots in an AI-first internet.

Next, Todd A. Krause, Founder of Silversun Consulting, discusses how affordable AI-powered CRM, communication, and automation tools are giving small and midsize businesses enterprise-grade capabilities. Together, the conversations highlight a common message: success in the AI era requires combining intelligent technology with human judgment, curiosity, and strong customer relationships.