Listen to Mary Wharmby, Head of Design Transformation at BBVA talk about design thinking and design transformation. Mary is a design thinking leader, having practiced these methods for over 20 years is now transforming one of the most innovative banking organisations in the world. A trailblazer, sharing insights into the opportunity for design transformation within the organisation as well as with its customers. A must for anyone who is brave enough to change the way things are done, improve and create new products that delight your consumers.