Innovation Driven Growth
Innovation Driven Growth
David L. Peterson
23. The Importance of Strategically Framing Fees
9 minutes Posted Sep 9, 2022 at 1:00 pm.
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Do you like paying fees? Of course not. No one does.
Today, David is breaking down why we hate bank fees so much.
All consumers are opposed to the idea of fees until you remind them that a fee is the price they pay for services rendered. With ATM fees, customers are paying a fee for the convenience of having access to funds at a non-bank location.
If you drive home the value of the service provided, the fee makes sense to all customers.