In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences. Here is a taste of what Tracey and Dan cover in the conversation: What is a client centric mindset and why is it important?Having an organisational understanding that focusing on your clients is the way to improve the organisationWhy craving client feedback and acting on it is importantUsing client insights to drive strategic decisionsUnderstanding the different...