In this episode, Tracey and Dan are joined by Laura Breslin, National Manager Service Design & Innovation at Mission Australia. Laura discusses how Human-Centred Design enables their organisation to innovate and learn more about the wants and needs of their clients.
Here is a taste of what Tracey Dan, and Laura cover in the conversation
• How and why did Mission Australia start the process of innovation with Human-Centred Design?
• Why did they choose a “starting small approach” and what does it look like?
• Laura shares her favourite takeaways from the process along with the ones that didn't work out quite as well.
• How do they get their clients and their team involved in the process?
• The importance of ensuring Co-Design or Human-Centred Design is a win / win for participants and the organisation.
Links from the episode
- The Mission Australia Website: Click here
- The 'Innovate for Impact Self-Assessment': Click here
- Impacto Consulting on LinkedIn: Click here