In this episode, Dan and Tracey highlight the importance of delivering a great client experience. How having a big heart is necessary to deliver a great client experience but isn't everything, and some tips to consistently deliver a great client experience to the people you support

Here’s a taste of what Dan and Tracy cover during their conversation

• Tracey states the importance of being flexible in your approach to your service delivery. Different clients need different thing at different times
• Dan talks about good service design and giving employees the right tools and client experience training. 
• The role training plays in consistency of experience
• How your clients are the face of your organisation and clients don’t care about internal departments and whose fault it is
• Tracey states that while hiring, sometimes people look for experience rather than the attributes. However, solely experience doesn’t indicate the success of a person in a particular role. 

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here