With so many barriers to overcome in an organization, Rebecca Leach, General Manager, Software, Cisco, knows all too well what it takes to overcome these barriers.  In Part 1 of my interview with her, she lists three barriers that she typically encounters in her role - skepticism, time and organizational support.  Rebecca views Customer Success as part of how we move forward.   📱Instagram - https://www.instagram.com/ingrammicrocanada/ @IngramMicroCA  #IngramCXexpress .. #IngramCustomerExperience 🖥 Web - <a href= "http://blog.ingrammicro.ca/cx-express-hub">http://blog.ingrammicro.ca/cx-express-hub</a> .

Episode 5 - Addressing Adoption Barriers Part 2 - Rebecca Leach

Bibi Sofowote sits down with industry experts as they give in-depth information on this increasingly popular topic. Find out what it takes to implement effective Customer Success strategies that will help achieve business objectives.