To be a great manager in spaces that serve the public, I’ve learned that you should: 

1. Be resilient and ensuring your staff and your safety is always prioritized 

2. Know when you need to put your foot down and when it’s OK to break the rules and 

3. Be empathetic and sensitive to human nature and the human condition. 

By strengthening our emotional intelligence in seven ways, we can further polish our craft and being the best public facing management there is out there.