Show notes
Malte Kosub is the cofounder and CEO of Parloa, an AI agent platform for customer service. They raised their $66M Series B led by Altimeter. Malte's favorite book: The Qualified Sales Leader (Author: John McMahon) (00:01) Introduction (00:26) Overview of AI in Customer Support (01:33) The Current Landscape of AI Agents (02:46) Enterprise Adoption of AI Agents (04:16) The Founding Story of Parloa (06:25) Deciding What Goes into V1 of a Product (07:56) Achieving 99.9999% Accuracy in AI Agents...