How was Terry Waite, a profound Christian, able to establish rapport and dialog with an Islamic extremist group?

Terry Waite on the importance of communication

How was Terry Waite able to build rapport with an Islamic extremist group? After being held captive for nearly four years, the former hostage has spent his life reconciling for peace. He talks to Open University Professor John Wolffe about how his incarceration in Beirut profoundly influenced his view that conflict resolution is rooted in cultural understanding not just religious differences. Terry Waite also discusses how academics could potentially influence politics and policy making.