Jessie DePriest, an Operational Excellence Coach at First National Bank in Omaha, NE and independent consultant joins me for this episode of the ILC Radio Network for a discussion on Processes.  During this high energy discussion we cover such topics as process thinking at both the macro and micro level, the impact of systems on our ability to do our work, inputs and outputs, process mapping, the use of the SIPOC tool, and many, many more topics.