In our latest look into the effects of the Coronavirus (COVID-19) pandemic, Gerry Brown joins Miles to discuss how the pandemic has affected the CX market, and what companies should be looking at when deciding their CX strategy going forward.You can find Gerry's blog post here - https://blog-idcuk.com/covid19-takes-cx-to-the-top-of-tech-charts/Watch IDC’s latest videos: youtube.com/idcemeaFollow us on Twitter - twitter.com/IDC_EMEA, twitter.com/gerrybrown