Utilities have to remain relevant in a world where energy use and the expectations of digital consumers are changing, but what exactly does this entail? On this episode Gaia Gallotti and Jean-François Segalotto, of the IDC Energy Insights team, sit down with Miles to discuss the issues Utilities are facing, what is being done to counter them, and to discuss what IDC calls the 'Three Rs of Utilities'Watch IDC’s latest videos: youtube.com/idcemeaFollow us on Twitter - twitter.com/IDC_EMEA, twitter.com/gaiagallotti, twitter.com/JSegalotto