Show notes
As technology reshapes the way people pay, one truth remains: understanding your customers is more important than chasing the latest trends. In this episode, Lawrence Ferrer of Bayad shares how businesses can build lasting trust by creating solutions that reflect how people actually live, work, and transact. From serving customers who still prefer in-person payments to embracing the expectations of a digital-first generation, the conversation highlights why adaptability is essential for sustainable growth.We also explore the value of doing your homework, developing products that solve real problems, and earning credibility through consistent execution.00:01:06 – The Philippines as a high-touch and high-tech payment market00:03:50 – Lawrence’s hustle and early career in payments00:05:16 – Returning to transform Bayad into an omnichannel payments company00:08:56 – Smart Money, PayMaya, and pioneering fintech in the Philippines00:12:47 – Mentors, hard work, and building foundational skills00:18:32 – Discovering sari-sari stores as the key to Smart Load's success00:24:17 – Why entrepreneurs must continuously talk to customers00:25:43 – Transitioning from Smart to PayMaya and Voyager00:35:35 – The challenges of growing PayMaya before the pandemic00:41:21 – Customer Frontline Solutions and support services00:49:24 – Using technology to improve customer experiences00:55:14 – Educating consumers about Bayad's digital transformation00:57:40 – Partnering with banks, wallets, and fintech companies01:01:06 – Building teams and combining legacy and digital talent01:06:45 – What's next for Bayad and expanding nationwide payment access01:08:41 – Maintaining customer relationships through digital channels💡Follow Hustleshare on YouTube: https://www.youtube.com/@hustlesharepodcast💡Follow Hustleshare Spotify: https://open.spotify.com/show/6fPsNbi8m8mCIyGZH1YGm1?si=2c67a0451949498b💡Follow Hustleshare on Apple Podcasts: https://podcasts.apple.com/ph/podcast/hustleshare💡Visit Hustleshare Website: https://www.hustleshare.com/Build your empire—subscribe and hit the bell for a new masterclass every Monday! 🚀Watch more episodes of HUSTLESHARE: // Subscribe https://www.youtube.com/@hustlesharepodcast and follow Founders Only on YouTube: https://www.youtube.com/@foundersonlypodcast // Listen on Spotify: https://open.spotify.com/show/76aB39CuQ2nEKXgaS2O3rY // Apple Podcasts: https://podcasts.apple.com/us/podcast/founders-only/id1651692553Connect with HUSTLESHARE: Facebook: https://www.facebook.com/hustleshare/| Instagram: https://www.instagram.com/hustlesharepodcast | TikTok: https://www.tiktok.com/@hustlesharepodcast| LinkedIn: https://ph.linkedin.com/showcase/founders-only/ | Squarespace: https://wolf-triceratops-l4zp.squarespace.com/config/pages/5c6e992371c10b1f023d7b53Follow ONE CFO: | Website: https://www.onecfoph.co| Facebook: https://www.facebook.com/onecfoph/ | LinkedIn: https://ph.linkedin.com/company/onecfoFollow PLDT: | Website: https://pldthome.com/ | Facebook: https://www.facebook.com/PLDTHome/ | Instagram: https://www.instagram.com/pldthome/ | TikTok: https://www.tiktok.com/@pldthome | LinkedIn: https://www.linkedin.com/company/pldt/Follow PAYMONGO: | Website: https://www.paymongo.com/ | Facebook: https://www.facebook.com/paymongo/ | Instagram: https://www.instagram.com/paymongo/ | LinkedIn: https://www.linkedin.com/company/paymongo#Podcast #Hustleshare #OneCFO #PayMongo #PLDT #RonBaetiong #LawrenceFerrer Hosted on Acast. See acast.com/privacy for more information.
