What if the way we manage processes could redefine the very fabric of an organization's culture? Join Tarryn Jordaan and Hans Trunkenpolz, founder of ht+a, as we unravel the transformative power of process ownership in aligning internal processes with the ever-evolving external landscape. Let's challenge the traditional notion that quality management is solely a department's responsibility and instead envision it as a comprehensive business operating system that thrives on cross-departmenta...