<p>This chapter of Dr. Farran's timeless 1999 "Your 30-Day Dental MBA" will discuss the first and second laws of customer service are. Understand what two things a dentist must focus and maintain a balance on with his or her patients. Finally, learn what the “Golden Rule” of dentistry is.</p>

Day 4: Charting Your Destiny with Strategic Management

Enjoy Dr. Howard Farran’s fast-paced, shoot-from-the-hip, sometimes politically incorrect, exhilarating style while you learn more in one single lecture than you ever thought possible. Dr. Farran focuses on the business of running a dental practice and discusses what every business needs to do during this great economic contraction. Learn what every business needs to make their products and services lower in cost and more efficient. Find out the functions of business you can truly and realistically manage.