Do you constantly have to solve your staff's problems, concerns or they're afraid to make decisions you feel they should be making.  Do you have duplication of efforts where more than one person does the same job, the, "I thought he/she was going to do it line"?...or, "That's not my job?".  Those are not excuses, it's that your staff are not clear on their roles and responsibilities.  How about having a problem with communications in your business, people left out of the loop?  Well, this short episode will teach you why this is happening and how to fix it.