In this episode of the How They Crushed It podcast, host Dean Johnson of Direct Mortgage Loans interviews Michelle Jacinto, a top producer at Direct Mortgage Loans. They discuss Michelle's journey from her formative years in a family business to her successful career in the mortgage industry. The conversation highlights the importance of customer service, mentorship, and building relationships in business. Michelle shares her insights on adapting to changes in the industry, the significance of networking, and the return to basics in a chaotic market.