<p>Join Phil and Ashley this week as they discuss overall program progress and strategy with special guest Rob Kay, Director of Product Management for Digital Operations at National Grid (Ashley's boss)</p>

Episode 7: Project management, perfecting processes

In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.