<p>Episode 3 of How the f**k do you implement service ops? this week Phil &amp; Ashley take a look at project progress diving into metric intelligence and CX engines.</p>

Episode 4: The challenge of the UWP

In the podcast, How the f**k do you implement service ops?, Phil Taphouse, Sapphire's Chief Technology Officer, dives into what it takes to implement services ops for organizations. Gain insight into the ups and downs of the process by listening in on live updates provided by Sapphire and their clients. Kicking off the first season is the multinational British electricity and gas utility company, National Grid. Subscribe for weekly updates on the journey.