On this episode of the BragWorthy Culture Podcast, Jordan talks with Kimberly Morgan, the COO of LendUp. Kimberly’s mission is to evolve the company's operations to match the growing needs and goals of the organization. With over two decades of experience driving operational excellence, she is smashing barriers by building high-performing, diverse teams that focus on cultural awareness to increase communication and collaboration through human connection.

Jordan and Kimberly talk about the challenges and ideas that COVID brought to the table, and how her conversations and expectations about COVID have changed within the year. Kimberly shares how she checks on her people, ensuring that she monitors behavior in addition to listening to how they are feeling via employee surveys. She mentions what feedback has been the most helpful during the pandemic, along with how they have turned feedback into action, creating trust between management and employees. Kimberly also discusses how to create an environment where people won’t omit critical feedback and tips on developing a work-from-home people-strategy as well as a self-serve workplace.