Too many leaders just accept high turnover as a normal part of doing business. At Turning the Corner, we will argue until we’re exhausted that this is unacceptable. All turnover is expensive, and we need to make it as low as possible as owners and as business leaders. Our guest on this episode has every reason to have a high turnover rate, as she's in a tough industry. Yet she maintains a less than 5% employee turnover and has even grown her staff by 25% over the last year. Karen Norheim is ...