Artificial intelligence in healthcare isn’t just about futuristic diagnostics or robots assisting surgeons. It’s also transforming the operational backbone of the healthcare industry. In this episode, host Sandy Vance sits down with Anand Kumar, Vice President of Healthcare at Genpact, to explore how AI-driven automation is reshaping everything from payer operations to member experience. Together, they unpack how healthcare organizations can cut through the “AI buzz,” identify meaningful use cases, and drive measurable outcomes. From contact center automation to actuarial modeling and prior authorization workflows, this episode dives into the real-world impact of AI and how human expertise and intelligent agents can work together to improve both operational efficiency and patient experience.If you’re a healthcare leader trying to navigate the rapidly evolving AI landscape, this conversation offers practical insights into where the technology is delivering value today and what’s coming next.