On this month's episode of the Heresy Podcast, Dimitar is joined by Daniel Farkas, Global Vice President for Renewals and Customer Success at Box. Daniel lays down the blueprint for building a world-class Customer Success team. Tune in to hear why every company should have a CS team, when is the right time to start building one, what you should look for when hiring for CS reps, what are the key metrics you should track and much, much more.