Patient contact centers at health systems handle 40 to 50 times more calls per day than IT service desks/contact centers, yet many organizations still treat them as fixed operational costs with little room for strategic improvement. In this interview from the ViVE conference, part of our Partner Perspective series, CTG’s Joseph Esdale, Strategic Solutions Partner, […]

Source: CTG’s Esdale and Kochan say Patient Contact Centers are the Overlooked Frontier for AI Optimization on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.