I’m going to go out on a limb here and guess that you have had some not fun times with customer support in your life. Perhaps even reading the words customer support makes you have flashbacks of one such time that really takes the cake? Deep down we know that we should be happy that companies even have customer support, and yet you’d be hard pressed to find someone that has a favorable opinion of their time spent on the phone trying to solve a problem. Today’s guest, João (Joe), is the manager of a customer support team for an international travel website. He’ll give us the inside scoop on what it’s like to deal with all the haters and live life on the other side of the telephone.