The importance of grounding your point-of-view in facts and responding to difficult situations with composure.
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Ep 15: Does following policy make you a lazy leader?

No role plays; just real. Chris &amp; Lorenzo share four decades of combined experience to help you become a more effective leader. Keeping employees engaged and doing their best work today requires a leadership language focused on soft skills like empathy, emotional intelligence, and a desire to make personal connections.Many leaders want to succeed in this brave new world but employees continue to report poor engagement and they continue to leave companies about every three years. Listen and become a leader who people never want to leave.