<ul>
 <li>Jeff and Dan discussed the importance of the customer success team focusing their time not just on metrics in general, but also on the human validation component.</li>
 <li>They also talked about people saying yes or no to a survey is not the indicator of churn or renewal, but rather whether they actually responded to the survey.</li>
 <li>Jeff and Dan discussed the importance of making rock stars out of their team, focusing on making sure that they move to the next level regardless of their managers.

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Delivering Amazing Customer Experiences with Daniel Viduya

Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.