<p>Retired Navy Rear Adm. John Polowczyk, executive director of EY, said agencies must strive for end-to-end visibility as part of becoming more predictive in managing their supply chains.</p>

Knowing your customer journey will help agencies deliver better CX

As digital and technological transformation takes hold, how can government leaders learn and share knowledge that can help them speed up innovation and better serve constituents? During this twice-monthly podcast brought to you by EY, we’ll share lessons learned, tactics and a look at what’s on the horizon. On Government Modernization Unleashed, you will hear directly from federal, state and local innovators and EY subject matter experts on the front lines of the most groundbreaking modernization initiatives.