Death is the one thing every single person on earth has in common, yet nobody talks about it. This week on Gen C, we sit down with sisters Candice Austin and Lynn Truter of Goodall & Bourne Funeral Undertakers to talk about what really happens behind the scenes of the funeral industry, and why South Africa desperately needs better regulation in this space.
Candice has worked in funeral services for 17 years, Lynn for 5 and before we get into the industry, we get into THEM. Growing up in Welcome Estate "Upper Heideveld," a mom who thought yoyo and cards were gateway gangsterism 😂, their grandfather running the local primary school, and how their dad's job selling funeral policies for Bourne Brothers eventually became the family business we know today.
We get the big sibling tea; including how Lynn had to train Candice to cry and laugh SILENTLY so they wouldn't get caught being naughty as kids 💀
Then we get into the real work:
🦠 What it was actually like being "essential workers" during the 2020 pandemic, overrun with bodies and racing against the clock
⚠️ The rise of illegitimate, unlicensed "fly-by-night" operators who exploited grieving families during COVID
📜 Why the industry urgently needs policy regulation
⚱️ Morgue vs. mortuary — what's the actual difference?
💅 The strangest cosmetic requests they've had
🪦 A customer who was NOT happy about a headstone (we promise it's funnier than it sounds)
💰 How funeral policies actually work and where to get one
📺 Their time on the kykNET show "Die Ondernemers"
This isn't a sad episode... it's an honest one. Because as Candice puts it: there is life after the loss, and somebody has to help carry families through it.
🎙️ Watch till the end for their message to every family who will one day need to call them.
FOLLOW LYNN and CANDICE:
👉🏽Website: https://www.goodallbourne.co.za/
👉🏽IG - Lynn: https://www.instagram.com/lynn_truter/
Candice: https://www.instagram.com/angel_of_eternal_sleep/
👉🏽FB: https://www.facebook.com/GoodallandBourne/
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