Guest: Mike Andreozzi - Former CEO & Owner of Beltone New England; Current Beltone Brand Ambassador; President-Elect of the International Hearing Society

Mike joins Dave on the podcast this week to discuss:

- His backstory, growing up in the family business, and learning through osmosis

- Mike's time at Miracle Ear and the early days of hearing health franchising

- Optical supplier, Bausch & Lomb, purchase of Miracle Ear in the early 90's and the aftermath of the acquisition

- Mike joining Beltone in the early 2000's and scaling his New England franchise from 3 locations to 125 stores across 10 states

- The high value Mike placed on fostering a strong company culture and creating a sense of comradery amongst his team

- Identifying potential leaders within the staff and focusing on internal talent development

- Focusing on all the small details which, in aggregate, matter a lot when developing a five star patient experience

- Mike's thoughts on third-party insurance providers, OTC hearing aids, and where the industry is headed in the next 3-5 years